CANCELLATION POLICY

 Please understand my personal training business relies solely on you (the client) honoring your time slot, especially during peak training hours. With proper notice I can fill an empty time slot. Without proper notice my business simply takes a loss.

 

1) Client must pay and book a training, class and/or session (or package) before the time of the workout.

2) Client will be charged full price for all sessions unless a 24-hour cancellation notice is received. When 24-hour notice is not received client loses the session.

*Tatiana will make the effort to help the client in case of illness, but a 24-hour cancellation notice would still be appreciated when possible.

* If Tatiana Tamai cancels a client appointment with less than a 24-hour cancellation notice, the client will have a session credit.

3) Cancellation must be done in writing to tatianatamai@gmail.com and the letter or email must be received before the new billing cycle or you will be charged for that month’s coaching session.

4) Packages: Sessions must be completed by the due date: the end of the month or, in case of 3 months package by the end of the 3 month.

Termination

Termination may occur at the discretion of the coach when an impasse is reached with the client. As long as the client adheres to the Coaching Success Guidelines and the coach adheres to professional practices and standards, the relationship will continue. The goal is to better your fitness so all efforts will be made towards that end.

Examples of terminable offenses:

  • Lack of payment

  • Lack of adherence to Coaching Success Guidelines

  • Indifference on the part of the client to prescribed session action items

Confidentiality

Anything that is said or revealed in the sessions between coach and client is privileged information and will not be disclosed to any outside party. The exception is if the information revealed includes disclosure of illegal, unethical or criminal activities.

The methods employed by Tatiana Tamai do not guarantee results. They are guidelines that the client must follow through on in order to see any type of change. The client agrees, therefore, to hold the coach free of any liability and responsibility for adverse reactions as a result of advice given in the coaching sessions.

I, “THE CLIENT” HEREBY HAVE READ AND UNDERSTAND AND AGREE TO THE ABOVE CANCELLATION POLICY.